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4 Steps on How to Complain (So you Get Results)

Stuck with a microwave that conked out after the first week? Battling to get your voice heard? Try these four steps to getting sorted

 

 

1 PREPARE YOURSELF

 

2 LODGE YOUR COMPLAINT

  • If possible, complain in person.
  • Make sure a staffer signs for the documents and faulty goods you leave.
  • Follow up by e-mail, using Delivery Receipt and Read functions so you know when your mails have been read.

 

3 MOVE IT ON UP

  • Escalate the complaint to a manager, copying the first person you complained to.
  • Still no joy? Get hold of the CEO or a director, copying in the previous people.

 

4 TAKE IT PUBLIC

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