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E-mail etiquette

Whether you’re sending a work or personal e-mail, getting the tone and content of an e-mail right can sometimes be tricky

Whether it’s work or personal, getting the tone and content of an e-mail right can sometimes be tricky.

 

The do’s and don’ts of electronic communication:

 

  1. Don’t mark your emails as urgent unless they really are. It just shows that you’re not web savvy. The same goes for writing in capital letters or using an unusual large font.
  2. If you’ve got a tough message to send, make it clear and concise and say you’ll follow up with a phone call.
  3. Re-read your emails before you send them, no matter how pressured you are for time. Badly phrased, misspelt emails will make you look slapdash.
  4. Don’t email in anger. If a work or home issue is making you see red, talk it over with someone you trust and try to sleep on the problem before you reply.
  5. Be careful what you say. Emails can be forwarded all around the world. If you don’t want anyone else to read what you’ve written, don’t write it.
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