When you spot a questionable cost on a bill – such as an unexplained ‘maintenance charge’ or an unexpected ‘activation fee’ – here’s how to fight back.
Gain Power from Knowledge
Always ask if there are any fees when you’re agreeing to a service, upgrading your cell phone, applying for a credit card, etc. Don’t get hooked in the first place!
State Your Case Clearly
‘This fee was never disclosed to me,’ repeated politely but firmly, just might do the trick. Remind the company that you’ve been a loyal customer, but that you can always take your business elsewhere.
Let Your Fingers Do the Talking
Skip the lengthy phone call in favour of a well-worded e-mail. Log in to your online account and send a message via the customer service page, or look on the company’s website for a Contact Us link.
Haul Out the Big Guns
File a formal complaint at your Provincial Consumer Affairs Offices. These offices, in all nine provinces, offer advice, education, information, and protection. Click here for contact details and more info on help for consumers.
Text originally appeared in US Good Housekeeping magazine.